Important information about procedures for opening a new prepaid card account. To assist the us government fight the funding of terrorism and money laundering activities, federal law requires all banking institutions to get, verify, and record information that identifies each individual who opens an account. What this means for you: When you open a prepaid card account, we could require your name, address, date of birth, Social Security Number, tax identification number as well as other information that will enable us to distinguish you. We might also ask to see your driver’s license or other identifying documents.

Is my ALINE Card able to use after i receive it? No. For your protection, you need to head to or call 1.877.237.4321 to activate your ALINE Card. You will need to choose a PIN (personal identification number) when you activate your Card. By activating the ALINE Card, you happen to be agreeing for the terms and conditions in the Cardholder Agreement.

When will I see my pay loaded onto my new ALINE Card? Allow approximately 3 weeks after card activation for your pay to start to get loaded on to your new ALINE Card. To find out if your pay has been added to your new Card, you are able to view your balance on the FREE mobile app, the cardholder website at, or by contacting Cardholder Services at 1.877.237.4321.

Do I need to contact my employer about my new ALINE Card? Should your employer enrolled you for that ALINE Card, you do not need to contact your employer. In this situation, you only have to activate your new ALINE Card so that you can start receiving your wages into it. Should you enrolled yourself for the ALINE Card from the mobile app, you should provide your employer together with your routing and account numbers once you’ve activated your ALINE Card. Your employer needs these details in order to direct your wages on to your ALINE Card. You can get your routing and account numbers on the mobile app or on

Can I request another ALINE Card to get a spouse or trusted family member? Yes. Log in your account at or call Cardholder Services at 1.877.237.4321 to acquire information and adding a secondary cardholder in your account. You together with all secondary cardholders must pass a validation process. Should you and all secondary cardholders pass the validation process, you and the secondary cardholders share the same pool of funds. Each individual has full and immediate accessibility joint balance on the ALINE Card.

Will be the ALINE Card a charge card? No. The Aline card is a reloadable Visa® or MasterCard® prepaid debit card-not a credit card. It will not build credit history. Each pay period, your employer automatically loads your pay onto the ALINE Card. Each time you utilize the ALINE Card, the purchase amount is deducted from the amount of money available on the ALINE Card. Does my ALINE Card earn interest? No. Interest is not really earned on or applied to the ALINE Card balance.

What must i do if my ALINE Card is lost, stolen or damaged? You need to report the lost, stolen or damaged ALINE Card to Cardholder Services immediately so the ALINE Card could be deactivated. Cardholder Services can be reached at 1.877.237.4321. We will cancel your ALINE Card and transfer the funds to a new ALINE Card which will be brought to you. You might receive one lost/stolen replacement ALINE Card for no charge ($) per calendar year sent regular U.S. mail for no charge ($). Following the one replacement card at no cost ($) and/or for expedited delivery, a fee may apply, so please visit your Cardholder Fee Schedule. If you wish to gain access to your funds prior to receiving your replacement card, please ask the representative to authenticate an ALINE Check by ADP® which should be made payable to yourself for your full available balance. The ALINE Check may be found in your original ALINE Card Welcome Kit.

When the ALINE Check is authenticated, the representative provides you with the actual available balance as well as your 6-digit authentication number, that you simply must record on the check. Funds for the check will immediately be deducted from the ALINE Card balance to allow payment when presented (you can not change the check amount or the check is going to be returned). Unless you have available balance on the ALINE Card, your request to authenticate the check will likely be declined. Please be aware: because you have an activated ALINE Card, you are able to ONLY use the ALINE Find out if your ALINE Card has become reported lost or stolen and also you need usage of your funds before receiving your replacement card. No fees is going to be charged for replacing a lost or stolen ALINE Check or placing a stop payment of the authenticated ALINE Check after authentication. To cancel or place a stop payment with an ALINE Check after it has been authenticated, please call Cardholder Services at 1.877.237.4321. You are able to request additional checks by visiting or by calling Cardholder Services.

Can there be fraud protection with the ALINE Card? Yes. Signature-based transactions that qualify are protected by Visa or MasterCard’s Zero Liability Policy. Visa’s and MasterCard’s Zero Liability Policy provides protection hdquhu unauthorized purchases. Other restrictions may apply. You might also have other protections under applicable law, such as Regulation E. Please make reference to the Cardholder Agreement you received with the ALINE Card, look at the Cardholder Agreement on the FREE mobile app as well as at, or request a copy by calling 1.877.237.4321. 9. Who do I call with questions regarding the ALINE Card? Most questions regarding the ALINE Card and details of transactions made with the ALINE Card can be answered through the cardholder website at To arrive at Cardholder Services relating to your ALINE Card, please call 1.877.237.4321.

This number is additionally printed on the back of the ALINE Card. 10. Will I be charged any fees utilizing the ALINE Card? Yes. You will find a charge for making use of certain features on your own ALINE Card. Please refer to your Cardholder Fee Agenda for applicable usage fees. You can view your ALINE Card Fee Schedule anytime on the FREE mobile app and also at You can also contact Cardholder Services by calling 1.877.237.4321 to talk to a representative or to request a copy of your own Cardholder Fee Schedule be sent to you. 11. Are funds loaded to the ALINE Card FDIC insured? Yes. The amounts that you simply load on your own ALINE Card are insured through the Federal Deposit Insurance Corporation (“FDIC”) up to the utmost amount provided by applicable law. 12. Will my ALINE Card expire? Yes. Your ALINE Card comes with an expiration date but your funds usually do not expire. Please review the front of the ALINE Card to see your expiration date. Before your present ALINE Card expiring, a whole new ALINE Card will be delivered to your address on file.

I received a non-personalized ALINE Card from my employer, how could i obtain a personalized ALINE Card with my name embossed on the Card? You can also get yourself a personalized ALINE Card along with your name embossed on the card in the event you request and therefore are approved to receive your routing and account numbers. When you activate the non-personalized ALINE Card, it is possible to immediately sign in to set-increase your account at and choose “Add More Income Options” to be able to add funds from multiple employers and sources like your annual tax refund, government benefits, and supporting your children payments.